Frequently Asked Questions
Showroom & Pickup
Is your showroom open?
Absolutely! Unlike Santa's Workshop, you don't need a magical invitation to visit. Stop by anytime during our normal business hours. We'd love to see you.
I live in Metro Detroit. Can I pick up my order?
You sure can! Swing by during business hours and we'll have your order ready. We also offer free local delivery within 20 miles, because sometimes holiday decorating is enough cardio for one day.
Discounts & Coupons
Do you have coupon codes?
Our pricing is already optimized for professional installers and serious decorators, but we do occasionally offer special promotions for new and existing customers, along with military discounts.
Give us a call or visit our Discounts Page to see what festive savings may be lurking in Santa's bag this week.
Do you offer quantity discounts?
Yep! Many of our products already include built-in quantity discounts right on the website.
Planning to decorate your house, your neighbor's house, your office, and possibly a small airport? Give us a call and we'll see if we can help you save even more.
If an item goes on sale during another week of the 12 Weeks of Christmas Savings, can I get a price adjustment?
Unfortunately, no.
We purchase inventory in bulk and pass those savings directly to our customers throughout the season. Once a promotion ends, it ends faster than a snowman in July.
Can I receive a shipping refund if my order would have qualified for a later free shipping promotion?
Unfortunately, promotional shipping discounts cannot be applied retroactively.
Think of it like missing the last sleigh out of the North Pole—you'll have to catch the next one.
Shipping Information
When will my order ship?
During peak season, most orders ship within 24 business hours because we know nobody likes staring at an empty roofline waiting for holiday magic to arrive.
Can I ship to a PO Box?
At this time, we ship to residential and commercial street addresses. Please contact us if you have questions about your delivery location.
How will I know when my order has shipped?
You'll receive an email with tracking information as soon as your order leaves our workshop. You'll be able to follow its journey every step of the way—kind of like NORAD, but for Christmas lights.
Do you offer free shipping?
Yes! We currently offer free shipping on qualifying orders over $500 and local deliveries within 20 miles.
(Insert actual policy if different.)
Do you ship to Alaska or Hawaii?
Currently, we ship within the continental United States.
If you're decorating a cabin near a glacier, give us a call and we'll see what options may be available.
Do you ship to Canada?
Currently, we ship within the continental United States.
Do you ship to Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, or the Northern Mariana Islands?
Currently, we ship within the continental United States.
If that changes, we'll be shouting it louder than carolers at your front door.
Security & Privacy
Is your website secure?
Absolutely.
Our website uses modern security measures to help keep your information protected. The only thing we want stealing around here is the Grinch stealing Christmas.
What do you do with my customer information?
Your information stays private.
We do not sell, share, rent, trade, barter, auction, raffle, or launch your information into space for any outside party. Your information is stored securely and used only to process your orders and make future purchases easier.
Returns & Exchanges
How do I make a return?
Please contact our Customer Service Team for return instructions. We'll guide you through the process and help make things as painless as possible.
No need to dramatically throw your decorations into a snowbank.
What if my product is defective?
We proudly offer a 1-Year Warranty on all products based on 90 days of seasonal use.
If your product experiences a defect during that period, simply contact us and return the item for a replacement or refund according to our warranty policy.
Because holiday displays should light up your home—not your blood pressure.
Payment & Contact Information
What forms of payment do you accept?
We accept all major credit cards.
Sorry, we currently do not accept candy canes, reindeer feed, or uncirculated North Pole currency.
What are your hours of operation?
Monday through Friday
8:00 AM – 5:00 PM EST
That's plenty of time to get your holiday questions answered before the elves clock out.