The ProEX Lights "Don't Panic, We've Got This" Warranty

A Year of Peace, Joy & Warranty Coverage

At ProEX Lights, we proudly offer a 1-Year Warranty on ALL products we sell.

Because nothing ruins the holiday spirit faster than discovering your favorite decoration has decided to retire before you do.

Warranty details can also be found in the product overview or specifications section of each product page.

Need help? Contact our Customer Service Team:

📧 customerservice@ProExLights.com
📞 (586) 318-8317

Before You Sound the Alarm

Before reporting a product issue, we recommend a little holiday detective work.

Many "broken" products turn out to be suffering from one of the following seasonal conditions:

• A blown fuse
• Dead batteries
• A loose bulb
• A bulb that has permanently checked into the North Pole Retirement Village

Checking these simple items first may save you time and get your display glowing again faster than Rudolph finding a foggy runway.

Warranty Replacements

If your product fails within 1 year of seasonal use (90 days), simply contact us by phone or email and return the product to:

ProEX Lights
56824 Mund Road
Shelby Township, MI 48316

We'll review the issue and help guide you through the warranty process.

No need to send a strongly worded letter to Santa.

Seasonal Use & Warranty Coverage

90-Day Seasonal Use Products

Our seasonal products are designed to be displayed for up to 90 days per season.

After the season is over, products should be properly stored to help ensure a long and happy decorating career.

While we admire your enthusiasm, seasonal products are not intended to celebrate Christmas in July, Halloween in February, Arbor Day in November, and every other holiday in between.

Continuous year-round operation may result in excessive wear and tear and can void the warranty.

Even holiday decorations need an off-season.

What the Warranty Doesn't Cover

As much as we'd love to cover every imaginable disaster, our warranty does not apply to products that have experienced:

• Vandalism
• Accidents
• Neglect
• Abuse
• Misuse
• Acts of God
• Use for unintended purposes

Examples might include—but are certainly not limited to—angry squirrels, overconfident DIY engineering projects, impromptu wrestling matches, or attempts to convert a holiday decoration into something it was never meant to be.

Any modifications made to the product will also void the warranty.

If you've added wires, altered components, "improved" the design, or uttered the phrase "trust me, I saw it on YouTube," warranty coverage no longer applies.

Refused Deliveries

Changed your mind after your order shipped?

Orders that are refused upon delivery or marked "Return to Sender" will be subject to a 30% restocking fee.

Much like fruitcake, once something has been shipped around the country and sent back, somebody has to deal with it.

Our warehouse team is happy to help. They just prefer not to do it twice.

The Short Version

Use it as intended.
Store seasonal items after the season.
Don't modify it.
Don't send it into battle against Mother Nature.
And if something genuinely goes wrong, give us a call—we'll do our best to make it right.