The ProEX Lights "Don't Panic, We've Got This" Warranty

A Year of Peace, Joy & Warranty Coverage

At ProEX Lights, we proudly offer a 1-Year Warranty on ALL products we sell, subject to the terms and exclusions outlined below.

Because nothing ruins the holiday spirit faster than discovering your favorite decoration has decided to retire before you do.

Warranty details may also be found in the product overview or specifications section of individual product pages. Where a product-specific warranty differs from the terms below, the product-specific warranty terms will apply.

Need Help?

Our Customer Service Team is here to help.

Email: customerservice@ProExLights.com
Phone: (586) 318-8317

Before You Sound the Alarm

Before reporting a product issue, we recommend a little holiday detective work.

Many products that appear to have stopped working may simply have a minor issue that can be easily resolved.

Before contacting us, please check for common issues such as:

  • A blown fuse

  • Dead or depleted batteries

  • A loose bulb

  • A loose connection

  • A bulb that has permanently checked into the North Pole Retirement Village

Checking these simple items first may save you time and get your display glowing again faster than Rudolph finding a foggy runway.

If you've checked the basics and your product still isn't working properly, give us a call or send us an email. We'll be happy to help determine the next step.

Warranty Coverage

ProEx Lights provides a 1-Year Warranty on all products we sell.

If a product experiences a qualifying failure during the warranty period, contact our Customer Service Team by phone or email.

We may ask for:

  • Your order number or proof of purchase

  • A description of the problem

  • Photos or video showing the issue

  • Additional information about how the product was installed or used

  • Return of the product for inspection, when necessary

Once we receive the information needed to evaluate the issue, we'll review the claim and help guide you through the warranty process.

If a warranty claim is approved, ProEx Lights will provide the applicable warranty remedy, which may include a replacement product or another remedy available under applicable law.

Warranty Replacements

If your product experiences a qualifying failure within the 1-year warranty period, contact us by phone or email.

If we determine that the product needs to be returned for warranty evaluation, please send it to:

ProEX Lights
56824 Mund Road
Shelby Township, MI 48316

We'll review the issue and help guide you through the warranty process.

No need to send a strongly worded letter to Santa.

Seasonal Use & Warranty Coverage

90-Day Seasonal Use

Our seasonal products are designed to be displayed for up to 90 days per season.

The 90-day period describes the intended seasonal use of the products. It does not replace or reduce the 1-Year Warranty period.

After the decorating season is over, seasonal products should be removed and properly stored to help protect them from unnecessary wear, weather exposure, and damage.

While we admire your enthusiasm, seasonal products are not intended to celebrate Christmas in July, Halloween in February, Arbor Day in November, and every other holiday in between.

Continuous or year-round operation may result in excessive wear and tear and can void the warranty.

Even holiday decorations need an off-season.

Product Disclaimer

Our holiday lights, wreaths, garland, and seasonal décor may vary slightly in color, size, fullness, texture, and appearance from product photographs.

These variations may result from:

  • Lighting and photography conditions

  • Screen and monitor settings

  • Normal manufacturing variations

  • Natural variations in materials

  • Handling and shipping

These normal variations are not necessarily considered defects.

Lights

Holiday lighting products should be used only as directed and only in areas appropriate for the product's intended use.

Customers should inspect products before use and should not use any product that is damaged, frayed, cracked, compromised, or otherwise appears unsafe.

Holiday lighting and décor should not be left unattended while in use and should be turned off when leaving the property or going to sleep, unless the product is specifically designed and approved for unattended operation.

Customers are responsible for following all applicable manufacturer instructions, product warnings, electrical requirements, and recommended usage guidelines.

Products intended for indoor use should not be used outdoors, and products intended for outdoor use should be installed in accordance with the manufacturer's instructions and applicable safety requirements.

Wreaths & Garland

Wreaths, garland, and other seasonal décor may require shaping, fluffing, or adjustment after shipping, handling, or storage.

Natural variations in fullness, texture, branch placement, color, and overall appearance are normal.

These variations are part of the nature of seasonal décor and are not necessarily considered product defects.

Customer Installation, Use & Storage

Customers are responsible for the proper installation, use, maintenance, removal, and storage of products purchased from ProEx Lights.

Customers are responsible for:

  • Following manufacturer instructions

  • Following product warnings and safety instructions

  • Using products only for their intended purpose

  • Inspecting products before use

  • Properly installing products

  • Properly removing seasonal products

  • Properly storing products between seasons

  • Using appropriate electrical connections and power sources

Where appropriate, professional installation by a qualified individual is recommended.

ProEx Lights is not responsible for damage, loss, or injury resulting from improper use, improper installation, modification, neglect, misuse, failure to follow manufacturer instructions, or use of a product for a purpose for which it was not designed.

What the Warranty Doesn't Cover

As much as we'd love to cover every imaginable holiday disaster, our warranty does not apply to products or failures resulting from:

  • Vandalism

  • Accidents

  • Neglect

  • Abuse

  • Misuse

  • Improper installation

  • Improper storage

  • Acts of God

  • Use for unintended purposes

  • Failure to follow manufacturer instructions

  • Excessive or continuous year-round use

  • Normal wear and tear

  • Unauthorized repairs

  • Modifications or alterations to the product

Examples might include—but are certainly not limited to—angry squirrels, overconfident DIY engineering projects, impromptu wrestling matches, or attempts to convert a holiday decoration into something it was never meant to be.

Modifications Void the Warranty

Any unauthorized modification or alteration made to a product may void the warranty.

This includes, but is not limited to:

  • Adding wires

  • Removing wires

  • Altering electrical components

  • Changing connections

  • Replacing components with unauthorized parts

  • Altering the original configuration

  • Attempting unauthorized repairs

  • Otherwise modifying the product from its original condition

If you've added wires, altered components, "improved" the design, or uttered the phrase "trust me, I saw it on YouTube," warranty coverage no longer applies.

Warranty Does Not Cover Normal Wear & Tear

Holiday lighting and seasonal décor are exposed to handling, installation, weather, storage, and normal seasonal use.

The warranty does not cover ordinary wear and tear or changes that naturally occur through normal use, handling, or aging.

Seasonal products should be properly removed and stored after each decorating season.

Refused Deliveries & Return-to-Sender Orders

Changed your mind after your order shipped?

Orders that are refused upon delivery or returned to ProEx Lights by the carrier as "Return to Sender" will be subject to a 30% restocking fee.

Any remaining refundable amount will be processed in accordance with our applicable Return Policy.

Additional shipping charges may apply where appropriate.

Much like fruitcake, once something has been shipped around the country and sent back, somebody has to deal with it.

Our warehouse team is happy to help. They just prefer not to do it twice.

If you no longer want an order that has already shipped, please contact us as soon as possible rather than refusing delivery.

Warranty Claims

To begin a warranty claim, contact our Customer Service Team:

Email: customerservice@ProExLights.com
Phone: (586) 318-8317

Please be prepared to provide your order information and a description of the issue.

We may request photographs, videos, or return of the product so that we can properly evaluate the claim.

Warranty claims are subject to the terms, limitations, and exclusions described on this page.

The Short Version

Use it as intended.

Follow the instructions.

Inspect it before you plug it in.

Store seasonal items after the season.

Don't modify it.

Don't leave holiday lighting unattended while in use.

Don't send it into battle against Mother Nature.

And if something genuinely goes wrong, give us a call—we'll do our best to make it right.

Contact ProEx Lights

ProEX Lights
56824 Mund Road
Shelby Township, MI 48316

Email: customerservice@ProExLights.com
Phone: (586) 318-8317

Contact ProEx Lights

Need help? Contact our Customer Service Team:

📧 customerservice@ProExLights.com

📞 (586) 318-8317

Our goal is to answer all emails as they are received.  Please allow up to 24 hours for a dedicated customer service representative to follow up with you.  If reaching out outside of normal business hours please allow an additional 24 business hours for us to respond to your inquiry.

We thank you for your patience and understanding.